Privacy Policy

A. Information you provide directly:

When you fill out our contact form, we collect:

• - Full name
• - Email address
• - Service interest
• - Message content

We use this information solely to respond to your inquiry. We do not add you to any marketing list without your explicit consent.

B. Automatically collected information:

When you visit www.medcorercm.com, we may automatically collect:

• - Browser type and version
• - Pages visited and time spent
• - Referring URL
• - General geographic location (country/region level only)
• - Device type

This data is collected via standard web analytics tools (such as Google Analytics) and is used only to improve website performance. It does not identify you personally.

C. Protected Health Information (PHI):

Any PHI shared with MedCore RCM in the course of providing billing services is governed by our HIPAA Business Associate Agreement — not by this Privacy Policy. PHI is handled under strict HIPAA protocols described in our Terms of Service.

We use the information we collect to:

• - Respond to contact form inquiries
• - Provide and improve our RCM services
• - Send service-related communications to existing clients
• - Analyze website traffic to improve user experience
• - Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever.

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These include:

• - Essential cookies: required for the website to function
• - Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics — data is anonymized and aggregated)

You can disable cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use the website.

We take reasonable technical and organizational measures to protect the information you share with us, including:

• - HTTPS encryption on all pages of this website
• - Secure email handling
• - Access controls limiting who can view submitted contact forms

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Contact form submissions are retained for up to 12 months to allow us to follow up on inquiries and maintain service records. After this period, data is securely deleted.

Client billing data is retained for the duration of the service agreement plus 7 years, in accordance with standard U.S. healthcare record retention requirements.

Our website may use third-party services including:

• - Google Analytics (website traffic analysis)
• - Email service providers (for contact form delivery)

These providers have their own privacy policies and data practices. We select only providers who meet reasonable data protection standards. We do not share personal information with third parties for advertising.

You have the right to:

• - Request a copy of any personal data we hold about you
• - Request correction of inaccurate information
• - Request deletion of your personal data (subject to legal retention requirements)
• - Opt out of any marketing communications at any time

To exercise any of these rights, email us at: info@medcorercm.com We will respond within 30 days.

Our website and services are intended for healthcare professionals and business clients only. We do not knowingly collect personal information from anyone under the age of 18.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page occasionally.