Terms of Service

MedCore RCM provides end-to-end revenue cycle management services to U.S. clinics, physician practices, and hospitals from our operations center in Jaipur, Rajasthan, India. Our services are strictly administrative in nature and do not include clinical care, medical advice, or patient treatment of any kind.

Core services covered under this agreement:

• - Medical billing and claims submission
• - Denial management and appeals
• - Accounts receivable (AR) follow-up
• - Provider credentialing and enrollment
• - Payment posting and reconciliation
• - EHR/EMR data review and support
• - Patient statements and collections
• - Revenue reporting and analytics

To receive our services, the client (healthcare provider) agrees to:

• - Provide accurate and complete patient demographic and insurance information
• - Maintain valid medical licenses and provider credentials
• - Ensure clinical documentation adequately supports all billing activities
• - Notify MedCore RCM promptly of any payer contract changes or credentialing updates
• - Comply with all applicable federal and state healthcare billing regulations
• - Designate a point of contact for day-to-day communication
• - Respond to information requests within 3 business days to avoid billing delays

MedCore RCM is not responsible for billing delays or claim denials caused by inaccurate, incomplete, or late information provided by the client.

Service fees are structured as either:

(a) A percentage of monthly collections, or

(b) A fixed monthly fee based on practice size and service scope

Specific fees are outlined in each client's individual Service Agreement.

Standard payment terms:

• - Invoices issued monthly with itemized reporting
• - Payment due within 30 days of invoice date
• - Late payments may incur a 1.5% monthly interest charge
• - No hidden fees — all costs disclosed in the Service Agreement

Both parties agree to maintain strict confidentiality of all proprietary business information, patient data, and operational details shared during the course of this engagement. This obligation survives termination of services.

MedCore RCM will not sell, share, or disclose any client or patient information to third parties except as required to perform contracted services or as mandated by applicable law.

MedCore RCM's services are limited to administrative billing functions. We do not provide clinical, legal, or financial advisory services.

Our total liability for any claim arising under this agreement is limited to the total fees paid by the client to MedCore RCM in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Either party may terminate this agreement with 30 days written notice sent to the other party's designated email address.

Upon termination, MedCore RCM will:

• - Complete all claims in progress at the time of notice
• - Provide a final performance report and reconciliation
• - Transfer all client records and billing data within 15 business days
• - Securely return or destroy all PHI in accordance with HIPAA requirements
• - Provide a written certificate of data destruction upon request

This agreement is governed by applicable U.S. federal healthcare regulations including HIPAA, CMS billing guidelines, and relevant state regulations in the client's state of practice. Disputes will first be addressed through good-faith negotiation between both parties.